Casino gambling is entertainment, not income. If pokies stop being fun, please use the tools and helplines listed below. Everything on this page is free, confidential and available right now.
Most gambling problems do not announce themselves. They creep in over months. If two or more of the points below describe you, please consider stepping back and calling Gambling Help Online.
Take a quiet five minutes and answer yes or no. Be brutally honest with yourself. There is no scoreboard, no judgement, no one watching.
If you answered yes to two or more of these, that is a meaningful signal. Please call 1800 858 858 — Gambling Help Online is free, confidential and answered by trained counsellors 24/7.
Every responsible-gambling tool below is accessed through your Mafia Casino account: Account → Responsible Gambling. They are mandatory features of the operator's licence and they all work as described.
Set a daily, weekly or monthly cap. Once hit, no further deposits process until the period resets. Decreasing a limit is instant. Increasing it triggers a 24-hour cool-down — by design.
Cap how long you can stay logged in for any single session. The site logs you out automatically when the limit hits. Good for late-night sessions that drift past midnight.
Pop-up alerts every 30, 60 or 90 minutes showing your net result for the current session. Snaps you out of auto-pilot. Strongly recommended for high-volatility play.
Block yourself for 24 hours, 7 days, 30 days, 6 months or permanently. The 24-hour cooling-off period is the safest first step if you are not sure whether you have a problem.
Cap net losses per period rather than deposits. Useful if you tend to redeposit winnings — net loss is the only number that actually matters.
Permanent closure on request. Live chat handles it. Withdraw any remaining balance first; once closed, retrieving funds requires KYC re-verification.
Access Responsible Gambling Tools
| Service | Coverage | Phone | Web |
|---|---|---|---|
| Gambling Help Online | National — Australia-wide | 1800 858 858 | gamblinghelponline.org.au |
| Gambler's Help Victoria | VIC | 1800 858 858 | gamblershelp.com.au |
| GambleAware NSW | NSW | 1800 633 635 | gambleaware.nsw.gov.au |
| Gambling Help Queensland | QLD | 1800 858 858 | statedevelopment.qld.gov.au |
| Gamblers Help SA | SA | 1800 060 757 | gamblershelpsa.org.au |
| Gambling Help WA | WA | 1800 858 858 | centrecare.com.au |
| Lifeline | Crisis support (all AU) | 13 11 14 | lifeline.org.au |
| Beyond Blue | Mental health (all AU) | 1300 22 4636 | beyondblue.org.au |
BetStop is the official Australian national self-exclusion register, operated by Engage Digital Partners under government authority. Registering on BetStop blocks you from all Australian-licensed gambling operators across every state.
Important note for Mafia Casino players: BetStop applies to operators licensed in Australia. Mafia Casino is licensed in Curaçao and operates offshore, so it is not automatically connected to BetStop. If you choose to self-exclude from offshore casinos as well, do so directly inside each account, and consider using a third-party gambling-blocker app like Gamban (which blocks thousands of gambling sites at the device level).
Register at betstop.gov.au or call 1800 238 723.
Gambling in Australia is restricted to adults aged 18 or older. Mafia Casino verifies age during the KYC process. If you share a device with a minor, please use parental controls: Apple Screen Time, Google Family Link or third-party tools like Net Nanny can block gambling URLs across the household.
Log in, open Account → Responsible Gambling → Deposit Limits. Set a daily, weekly or monthly cap. The limit takes effect immediately. Reducing a limit is instant; raising it triggers a 24-hour cool-down by design.
Yes. Account → Responsible Gambling → Self-Exclusion. Choose 24 hours, 7 days, 30 days, 6 months or permanent. Permanent exclusion cannot be reversed by support, so think carefully before using it.
BetStop is Australia's national self-exclusion register. Registering blocks you from all licensed Australian gambling operators. Mafia Casino is offshore, so BetStop does not automatically block it — you need to self-exclude separately at the casino, or use a device-level blocker like Gamban.
Gambling Help Online runs a 24/7 national helpline on 1800 858 858 for Australian residents. Web chat is available at gamblinghelponline.org.au. Both are free, confidential and answered by trained counsellors.
Common signs include chasing losses, hiding gambling from family, borrowing to gamble, gambling affecting sleep or work, and feeling restless when not gambling. If two or more of those apply to you, please call Gambling Help Online on 1800 858 858 — the conversation is free and confidential.
Family and friends can call Gambling Help Online directly for support and guidance, even if the person gambling is not yet ready to talk. The service has specific family-focused resources at gamblinghelponline.org.au/families.
One last thing. Reaching out for help is not weakness — it is the toughest, smartest move you can make if gambling is getting out of hand. Gambling Help Online has heard it all. Nothing you say will surprise them. Please call 1800 858 858.